We’ve all been there—yelling into the phone at a customer service robot, trying to reach a real person to assist with basic support.

Technology continues to replace many previously human interactions; we connect with family members online, work online, and even grocery shop online. However, there are certain things that should stay with real people.

Buying or selling a home is an incredibly personal experience. As an agent, you cannot have a one-size-fits all approach for every client. There are so many little nuances that make each case unique and therefore impossible to replace with a website or an app. Whether it's your seller’s emotional attachment to the home they're saying goodbye to, or the next chapter you are helping create for buyers, the relationship you build with your clients is real. 

Your business is built on trust. Your clients trust that you understand their needs and will help them achieve their goals - no matter the market. Research shows that buyers want homes that are move-in ready. In fact, most millennials said they are willing to max out their budget to avoid renovations after buying.

In order to deliver the kind of service and support it takes to navigate this “No Man’s Market”, you need reliable partners who will consistently provide a move-in ready home without you having to add more to your plate. It's your job to be there for your clients where it matters most.

While technology is critical in streamlining processes and increasing efficiency, there are areas in business that should not be replaced by screens and software. When problems or roadblocks arise—common in the construction process—you need a real person who can be hands-on to problem-solve quickly.

In a world filled with uncertainty, being consistent and reliable is more valuable than ever. At Renovation Sells, relationships are at the heart of everything we do. We have real people and customized solutions for each and every project, so you can confidently recommend presale updates.

No two homes are the same, and we take that principle into every project. We don’t offer a standard white paint or a cookie-cutter solution to renovations. We consider the existing elements of each home, pair them with the client’s budget and goals, and craft a customized, market-specific solution for each project. Our team of real people will pick up the phone when you call and will guide you and your clients through each decision.

It is hard to trust a robot or app; it is much easier to trust someone who lives in your community, frequents your favorite coffee shop, and understands your needs—because they are their needs too. Every local Renovation Sells Owner provides a personalized, customized experience for every client and is there to help make agents look good and your listings look better.

So, in a world where human connection is becoming an inconvenience for many companies, we remember that relationships matter - and when you decide to put relationships at the heart of your business, your clients will thank you.